Most orders are processed within 2 business days after payment has been received.
Many of our products are shipped directly from our Australian, U.S., and international suppliers. This allows us to offer a wider range of quality home improvement, homeware, and household products at competitive prices.
As Homeware Base sources products internationally, delivery times vary depending on the product, supplier, warehouse location, and delivery destination.
Typical delivery estimates are:
Local warehouse products: 3-10 business days
International warehouse products: 7-29 business days
Some regional or remote locations may require additional delivery time.
Where an order contains products from multiple suppliers or warehouses, your items may arrive in separate shipments and at different times.
Where available, estimated delivery timeframes are shown on the product page or during checkout.
Please note that delivery estimates are not guaranteed and may occasionally be affected by customs processing, peak shipping periods, severe weather, courier delays, or other circumstances outside our control.
Tracking information will be provided where available once your order has been dispatched.
Some suppliers may issue tracking several days after your order has been processed. Tracking updates may also take a few days to appear after dispatch, especially for international shipments.
For orders shipped internationally, Homeware Base aims to use shipping methods that reduce the likelihood of additional charges. However, any import duties, taxes, customs fees, or related charges imposed by the destination country remain the responsibility of the customer.
If your order includes items from different suppliers or warehouses, your items may be shipped separately. You will not be charged additional shipping fees because your order is split into multiple shipments.
If your order has not arrived within 30 business days of dispatch, please contact us. We will investigate with the supplier or shipping carrier and work to resolve the issue promptly.
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